Terms & Conditions

Last updated: 13 August 2026 — please have the final wording reviewed by a qualified legal professional before production use.

1. Our Role

SaiStay Shirdi acts as a booking agent/intermediary between you ("the guest") and independent partner hotels, lodges and guest houses ("properties") in Shirdi. We are not the owner or operator of the properties listed through our platform.

2. Booking Terms

• A booking request is created when you submit your stay details, contact information and identity document through our website.
• A booking is treated as confirmed only after (a) the required advance payment is successfully verified, and (b) our team confirms availability with the relevant partner property.
• Room categories (Standard, Standard AC, Deluxe) describe the type of room you will receive; the exact property assigned to your booking is determined by us based on availability and is shared with you after confirmation.

3. Payment Terms

• An advance payment (currently 50% of the total booking amount) is required to confirm your booking.
• The remaining balance is payable directly at the property at the time of check-in, unless otherwise communicated.
• All amounts are calculated automatically based on your selected room type, dates and number of rooms, and are shown to you before payment.

4. Identity Verification

A valid government-issued identity document is required to complete your booking, in line with standard guest-verification practices followed by hospitality properties. You must provide accurate information and a genuine document; providing false information may result in cancellation of your booking without refund.

5. Check-in & Check-out

Standard check-in and check-out times are determined by the assigned property and will be communicated to you along with your confirmed property details. Please carry your Booking ID and the identity document used at booking.

6. Guest Requirements

The number of guests must not exceed the maximum occupancy specified for the selected room category and number of rooms booked. Additional guests beyond this limit may not be accommodated by the property.

7. Property Policies

In addition to these Terms, your stay is subject to the house rules and policies of the assigned property, which will be communicated to you at or before check-in.

8. Cancellations & Refunds

Cancellations and refunds are governed by our Cancellation Policy, which forms part of these Terms.

9. Customer Responsibilities

You are responsible for providing accurate booking and contact information, for the conduct of all guests included in your booking, and for any damage caused to the property during your stay, in accordance with the property's policies.

10. Limitation of Responsibility

To the extent permitted by applicable law, SaiStay Shirdi facilitates bookings between guests and independent properties and is not responsible for the acts, omissions, or service quality of any property. Our responsibility is limited to facilitating your booking and advance payment, and coordinating communication between you and the assigned property.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of our platform after changes are posted constitutes acceptance of the updated Terms.

12. Contact

For questions about these Terms, please reach out via our Contact page.