Last updated: 13 August 2026
We understand travel plans can change. The following cancellation terms apply to bookings made through SaiStay Shirdi. These terms are configurable by our team and may vary for specific properties or promotional bookings; any such variation will be clearly communicated to you at the time of booking.
To cancel a booking, please contact our support team via the Contact page or WhatsApp with your Booking ID. Refunds, where applicable, are processed to the original payment method within a reasonable timeframe.
In rare cases where a partner property is unable to honour a confirmed booking due to unforeseen circumstances, we will make reasonable efforts to arrange a comparable alternative room. If no suitable alternative is available, the full advance amount paid will be refunded.
We reserve the right to cancel a booking where identity verification cannot be completed, where information provided is found to be inaccurate, or in cases of suspected fraud or policy violation. In such cases, refund eligibility will be assessed on a case-by-case basis.
Bookings marked as a No-Show (guest does not arrive and does not inform us in advance) are not eligible for a refund of the advance amount.
Note: the specific hours and percentages above are configured by our team and may be updated periodically. Please check this page or your booking confirmation for the terms applicable to your booking.